Returns & Exchanges

At Heirloom Coffee Roasters, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of coffee, we offer a 30-day window for returns on equipment and a satisfaction guarantee on our beans.

1

Contact Support

Email our roasting team with your order number and a brief explanation of the issue to initiate your request.

2

Receive Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

3

Package Your Item

Securely pack your items in their original packaging to ensure they are protected during transit back to our roastery.

4

Refund Processing

After we inspect the returned items, we will issue a refund to your original payment method or ship out a replacement roast.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing